Woman was asked to leave casino because of her service dog

Wednesday 4th December 2019

NIAGARA FALLS, N.Y. (WKBW) -- Bella is a three year old Pomeranian. She's always by Marryellen Jurczak's side, that's because Bella is her service dog.

"She knows when I'm in pain, if something happens to my unit, she will bark," explained Jurczak.

Jurczak has an implant inside of her, when it malfunctions, Bella is trained to bark. Thanks to the American's with Disabilities Act, she normally doesn't have any problems taking Bella with her wherever she goes, including the casino.

But in late November, she and her husband say they ran into some trouble at a restaurant area of the Seneca Niagara Casino.

"He (a member of security) says, because your dog is causing a ruckus and she's eating off the table, my dog would never do that, never. She's trained better than that. He says, you're going to leave." Said Jurczak.

Jurczak says they were giving their dog a treat after performing a trick, when security told them to leave. She says, this isn't the first time she's been asked to leave the Seneca Niagara Casino because of her service dog.

A casino spokesperson says Jurczak was never removed from the property.

"I want to know what I did wrong," added Jurczak.

In response to Jurczak's complaint Seneca Gaming Corporation released this statement:

"Seneca Gaming Corporation is supportive of service animals and also provides service animal training to our staff through a consultant. On occasion, patrons do bring animals which are not trained in a service capacity and behave in a manner that is disruptive to other guests."

Jurczak says their dog was not being disruptive.

Source

Best New Customer Offers

Bonus up to £1000 + 1000 LV Spins

Welcome Package

18+. New customers only. Welcome bonus is valid for first 4 deposits. Min. deposit £10. Wagering requirement 35x. Max bonus: £200 (100%) + £200 (50%) + £500 (25%) + £100 (200%). Max. spins: 200 + 200+ 500 +100 Spins. Full terms apply.

Bonus up to £200 + 100 Free Spins

Welcome Package

18+. New players only. Min Deposit £10. Welcome package splits over 3 deposits. 35x wagering requirement applies to match up bonus. Offer valid for 1 week. 100 spins split to 20 spins a day for 5 days. 50x wagering applies to spins. Full terms apply.

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. By browsing our website, you consent to our use of cookies and other tracking technologies. View more
Agree & Continue